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Patient Reviews

We strive to provide the best possible care and service for our patients. Please leave a review to let us know how we are doing and to share your experience with others.

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Read what other patients have said about us:

Lindsay Moreland, SPENCERPORT

I was a nervous mess before coming in! But from the front desk all the way through the process was amazing! Cindy my hygienist was amazing and so comforting and Dr. Bracker was easy to talk to and calming! Thank you for listening to my anxieties and for calming me! You have a patient for life


David Bloss, Rochester

Every single person I came in contact with was so kind, including Doctor Bracker. They setup my treatment and had a game plan for me after just the first visit. I am looking forward to coming back and getting myself in order.


Shelley T., Rochester

I was in pain and new to Rochester. Dr. Bracker seemed like a good choice. Her office staff scheduled me for that morning. Within an hour, I had x-rays, seen the doctor and my prescription was called in to my pharmacy. And Dr. Bracker was exactly who I was looking for, professional, confident and personable. I highly recommend Dr. Bracker.


Pamela O'Connor, Penfield

I am terrified of the dentist and that was the most pleasant experience I have ever had! I’m very happy. I won’t be scared to go anymore and that’s a great feeling. Everyone was so nice!


Jennifer D, Geneva

Dr. Susan and her staff are wonderful! I just had my 1st appointment with them and felt very comfortable. Looking forward to going to the dentist!


Zack M, Rochester

Excellent service. Very professional and courteous staff.


Todd Cardella, Rochester

Great job on everything! Their acceptance of following COVID guidelines is top notch!


Patrice R, Greece

I had a great experience during my first cleaning appointment since the Covid Pandemic started in March. I was hesitant to keep the appointment but glad I went through with it. To my surprise, Dr. Bracker did my cleaning. She was gentle and thorough with my sensitive teeth and narrow jaw. I don’t like going to the Dentist, but it was a good experience. She’s also very friendly and listens to my concerns. The staff and dental assistants put me at ease. I would recommend Dr.Bracker!


Kristian Reninger, Rochester

You are doing fine in "this age of covid." Office safety procedures are reasonable and do not interfear with the quality of the dental care provided.


SHAWN B., ROCHESTER

I Love it here! The staff is friendly and completely thorough. Very Pleasant experience.


Tammy S., Rochester

I had a problem with a tooth and as a new patient I was warmly greeted and treated sensitively. I have a complicated medical history and the staff made me comfortable. I had my tooth restored, X-rays were taken and a cleaning. All in one full swoop with great success! Thank you dr. Brecher, Cindy and team! it's a beautiful office and I will be returning for sure.


Cheryl Rotoli, Rochester

Wonderful experience. Thank you again!


Ana Dias, Rochester NY

They are all very nice


Charlene, Rochester

Everyone was pleasant and helpful!


Cheryl W, Rochester, NY

I was please with my appointment for a cleaning. I felt safe as they took care of the office space and during the apt precautions due to Covid.


Linda A., Rochester

I got a great cleaning done and it was way overdue.


Nancy Mauro, Rochester

Felt very secure


Sharon hanzlik, churchville

Always a great experience


Bob Wahl, Hilton ny

My visit with Dr Bracker was very pleasant and comfortable


Raphael, Rochester, New York

The Best and my favorite Dentist, Dr Bracker and her staff.


Phil T, Rochester

Dr. Bracker and her staff are friendly and professional. They always explain what they are doing. There are no surprises. I’ve always been taken back either before or right at the appointment time. They also explain all charges and explain what insurance does and doesn’t cover. I would happily recommend Dr. Bracker and her staff to anyone


Blake Townley , Rochester

Thank you for a very good treatment


Pat D, Rochester

Quickly scheduled appointment. Very organized process. Virus protocol established and followed.


Janette C, Penn Yan

Dr. Bracker and her staff are great! For this visit, my crown had come off, and they were able to squeeze me in within an hour after I called to get it fixed! It’s a very clean and safe environment during this pandemic.


Wendy L., Rochester

Felt safe and taken good care of.


Pat S, CAPE VINCENT

Awesome as always!!!!°°


Kelly W., North Chili

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John LoTemple, Rochester

The best.


Jaimison, Gates ny

Was a great appointment


Lisa McMahon, Rochester

Very professional, clean, and extremely nice and welcoming.


Michael Clemons, Albion

Always a good experience. Thank you.


Melissa Gernon, Rochester

I felt very comfortable with all of the Covid precautions. I also love the fact that I am not just a patient number. I am a person known by both Cindy and Dr. Bracker. They always ask about my life. They make going to the dentist a pleasant experience.


Todd P, Churchville

Cindy did a good job as always cleaning my teeth.Everyone is always polite


Frank D, Rochester

Dr. Bracker’s care is exceptional. Everything that can be done for my dental care is being done in the best way. I have no comments other than she and her nurses are superb!


Bob H, Spencerport

The entire staff did a great job. The lobby was very clean with air purifiers running. The room was clean and everyone wore masks throughout my service.


Todd J Mccandless, Rochester

All good been going 2 her over 20 years!


Todd J Mccandless, Rochester

All good been going 2 her over 20 years!


Sue G., Greece, NY

I love Dr. Bracker and the staff!! Dr. Bracker is extremely thorough and caring and the staff is always warm, friendly and ready to help or explain in terms you understand. Dr. Bracker calls you personally which is (in my opinion) unheard of nowadays. She is busy so sometimes she runs behind but what else is new with doctors. She is so worth the wait!! If you need a dentist, don't wait ????


Deborah M., Rochester

During our uncertainties in our country, your team did an excellent job yesterday providing safety for both staff and patients. I commend you highly on this. I can see the expressions on Dr. Bracker’s face hoping and wishing no one has the COVID 19 who enters the door knowing that the health care workers are more at risk than anyone. However, among African Americans who are poorly treated in this country have a much higher risk of receiving COVID 19 due to already health concerns. Thank you for being kind to my family who do not have major health concerns. We can feel the pressure wherever we go. More likely I can, the children at times have no clue to what’s going on around them. Additionally, thank you for filling my front tooth. Learning to work together as a team will make America great. Also knowing the history of all people will help tremendously, especially those of African descent.


Carolyn King, Greece

Dr. Bracker and her staff go above and beyond to make a dental visit as pleasant as possible. My hygienist, Cindy, is THE BEST! With the COVID-19 concerns, I was truly impressed with all the precautions that are in place and how fluid the office visit was during my visit. Thank You Dr. Bracker and staff for going that extra mile!


Janet Fleth, Rochester

How I love the clean feeling on my teeth. Wish I could polish them as good as Cindy does.


Don, Henrietta, NY

Went in for a cleaning a bit apprehensive with this pandemic but felt at ease once I was there. As always Cindy did a great job and Dr. Bracker finished the exam. Been going here for 25+ years.


Margaret D., Brockport

Negligible waiting time. Very concerned about patient and staff safety. Still very friendly in these crazy times.


Deb K., Rochester

Great first appointment. Everyone in the office was extremely professional, thorough and pleasant. I really appreciate the fact that they were able to fit me in so soon considering I was a new patient in a lot in pain. Thank you.


Todd M, Rochester ny

Always great service and staff is awesome


David R, Greece

Excellent care and service;really appreciated


Darlene H, Spencerport

Cindy is wonderful for cleaning teeth! I think she is a wonderful support for Dr Bracker. My husband and I always ask for her!


Karl Stilson, Rochester

I'm doing fine! See you all Wednesday . . .


Bill S, Rochester

Best Dentist in town!!!! And the staff is awesome ??


Nakita B , Hamlin

Absolutely loved my appointment! I went in for an emergency dental fix and Dr Bracker wasted no time helping me out. She’s very personable and makes you feel so comfortable. I am not a fan of going to the dentist and her and her staff made it very welcoming! I’m so glad I made the switch to her practice!


Jerry M, Irondequoit

NA


Sharon C, Rochester

Very grateful to Dr. Bracker & staff for seeing me during the corona virus debacle when dental offices had been mandated to shut down.


Timothy, Fredonia

As always great service great staff


Beth, Rochester

Very friendly staff & Received wonderful care & information on my treatments I may need . So glad I decided to look into a new Dentist! Very happy!


Joanne Johnston, Rochester

I was very satisfied with my first visit . The staff is very friendly. I was very impressed and will be coming back.


Tom, Greece ny

Just went for x Ray's been out of country for a while so far best dentist for veterans


Laura, Rochester

Always a great experience. Michelle is absolutely wonderful. Cindy is great as well as Dr. Bracker. Always professional and courteous especially around my busy schedule as well as my kids. I ALWAYS RECOMMENDED DR. Bracker


Brian Tobin, Spencerport

Professionalism, and family friendly. Always a great experience


Shanna Harrington, Chili

Changing dentist to Susan Brackers office was more than we expected. We walked in and the office is amazing. TAll three of my girls were at ease even our youngest who has never had her teeth cleaned before. The staff was amazing. They kept us moving along with the xrays and cleanings. We were in and out which is great with 3 children. We are more than pleased with our choice to change dentists!!!


Donna M, Rochester

Great people very good service!! Staff is so friendly !


Jennifer Brown, Rochester

Great customer service


Evelyn B, Rochester

I'm very happy with all their advice They explained everything in detail about my upcoming procedure


Nancy, Rochester

Always a pleasure to get teeth cleaned


Jeffrey Manard, Rochester Ny

Very pleased with the staff and Dr Bracker. Very friendly and professional. Glad I came to her.


Cheryl W, Rochester

My first apt went seamlessly. The staff was attentive and friendly.


Timothy S., Rochester

Every time I come to Dr. Bracker's office I am greated with smiling, courteous people. The environment is clean. The staff are awesome!! Will keep returning


Donna Beane, Rochester

Doctor Bracker is the most caring considerate Dentist. Office staff also caring. I highly recommend this office.


Linda, Churchville

I've been coming to Dr. Bracker's office for over 15years.I always have a wonderful experience. Cindy does a great job cleaning my teeth and Dr. Bracker is a very good Dentist. The staff is very cheerful and extremely helpful to all the patient's with their appointments,and always willing to help with insurance problems. Thank you Dr.Bracker and all her Staff...


John Vierthaler, Rochester

Good dentist very friendly people


Khang T, Rochester

The office is very professional. Cassie the dental hygienist is amazing. Always very caring and aware of your concerns and needs. She is the best! I would definitely recommend Dr Bracker and the entire staff.


Anthony Butera, Rochester

Going to the dentist has always been a daunting event for me and most. Dr Susan Bracker's office has changed my perception of going to the dentist and that's due the the culture you can feel right away that exists within the walls of the office. I just had my first appointment and can tell I made the right move. Anthony Butera


Chris J., Rochester

Dr. Bracker’s staff is always polite and professional.


Julie M, Rochester

Dr. Bracker and her staff are wonderful, caring and supportive. Having a child that is very fearful of shots, Dr. Bracker has a lot of patience with my child, and gets the work done so quickly, so we can be in and out. The office has great availability for appointment times, and even open late a couple of days. I would definitely recommend her and her office to everyone.


Jaime L, Richester

Super friendly. Great care. My teeth have never been better.


Lou, Rochester

Star was friendly and knowledgeable. Great experience.


Dianne Zillioux, Roch

Everyone was wonderful thank you team!!


Tom, Spencerport

We Love Cindy the hygienist there..... She is so sweet and very thorough.


Eric, Rochester

Quick, courteous service. Even had to settle up for work done last year and that went by pretty fast.


Todd McCandless, Rochester

Been going here since the 90's...why go anywhere else!


Damaris , Rochester

I always enjoy going to the Dentist!! The staff is friendly, professional and Dr.Susan always great you with joy..


Eric Knaak, ROCHESTER

Dr Bracker has a great chairside demeanor and I appreciate that. My one observation is that it's hard to get her in the room because she is handling numerous patients and when I am waiting it seems to take a while. Otherwise I am pleased


Jennifer Matuszak, Rochester

I love this place, my son normally have. Sry bad Anxiety when he goes to the Dentist but everyone made him feel so comfortable while he was there. He said everyone was so nice


Frederick Salber, Rochester

Dr Bracker is one of the best dentists I've been to. She and her staff are great with pain management and they all have a great chair side manner. I recommend her to anyone looking for a dentist.


Parent of D'Angelo F., Greece

My 2 yr old's first time in the dentist chair yesterday. At first he was hesitant, but Cassie did a great job convincing him that we she had to get rid of ALL the sugarbugs! Then Dr Bracker stopped in to finish our visit up and was very nice and informative. The whole experience was a great time! ??


Edwin Del Toro, Rochester

very good


Bill Smart, Rochester

The Bracker dental family treats you like your family and Joanne Smart and Bill Smart love ?? you all. Especially you Michelle ??


Alton Byrd, East Rochester

Great experience.


Melissa R, Rochester

For someone with pretty bad dentist anxiety, this office is great. Super friendly staff and a very calming atmosphere. I am so glad I made the switch to this practice! I won't be dreading going to the dentist anymore!


Pete B., Rochester

Cindy is the Best! Painless and quick cleanings. Dr. Bracker is always friendly.


Todd McNulty , Rochester ny

Dr Bracker amazing dentist takes great care ou our family highly recommended


Rob K, Rochester,ny

The professionalism of the staff. The experience they have shows how well they do their job and were very good at it.


Maureen B, Rochester

Great staff.


Matthew Hough, Rochester

Very pleasant experience.


Peter R., Spencerport

Love dr Bracker


Darlene S, Rochester

Dr Bracker and office staff are very nice and welcoming. They take the time to ask how you are doing and to explain things to you. This helps when you have anxiety.


Tamara V, Rochester

Very comfortable setting and the staff was very professional and welcoming.


BERNARD , Rochester

Very pleasant experience, friendly staff


Chad, Rochester

A wonderful experience I did feel at ease and educated in exactly what was going to be done


Bill H, Spencerport

Consistently excellent, personalized care!


Kristen Mcvige, Hilton

The Best very patient and kind :)


Lisa Taylor, Rochester

I have never in my life had such an amazing experience that I had at this Dentist office. The people that work there are friendly, the Hygenist Cindy and Dr. Bracker are amazing, they took their time and showed that they really care about your teeth. Love it. I definitely will be going back!!!


Michael T, Rochester

Very friendly


Moon, Rochester

Everyone is so friendly and nice. I love it. Thank you.


Gregory g, Albion

Dr Bracker and her staff are awesome. They are friendly, courteous, and very professional


Vincent R , Rochester

I love everyone in the office. They were able to help me out with the insurance. Very friendly and helpful.


Corey, Rochester

I can't stress enough how impressed I was with Dr. Bracker and her team. I felt at ease. I felt important. I highly recommend.


Gail B. , Greece

My family has been seeing Dr. Bracker for approximately 25 years. Dr. Bracker and her staff have always been so caring and friendly. Dr. Bracker handles her patients in a very empathic and professional manner.


Chablis Thacker , Rochester

I have a very big anxiety when it comes to the dentist however I felt very comfortable the team was very nice and the nurse whom I seen before Dr. Susan was great very gentle and she made sure I was ok with what was going on and she explained everything to me. Very professional and caring.


Reginald W., Rochester,NY

The staff was friendly, the facility was very clean and dental hygienists was very professional. I definitely made a great choice in choosing this practice.


JULE SANCHEZ, ROCHESTER

Love this practice, love these people, love this dentist. We missed you when we were out of state!


Lisa S, Rochester

Felt very welcomed and comfortable there! Every one was so nice and friendly and Cassie did such a great cleaning!


Rose F, Rochester

We've been seeing Dr Bracker as our family dentist for about 30 years. Wouldn't consider going anywhere else. She is very efficient and thorough. The office staff is wonderful. Michelle in the office worked for months to correct an issue with our insurance. I would highly recommend this practice.


Bob H, Spencerport

Cindy did her usual quick and thorough cleaning and had my X-rays lined up for Dr. Bracker to take a look before she examined my teeth. Check in and check out were cordial and quick. Everyone was very friendly.


Joe, East Rochester

Other than it being a busy day, I was treated very kindly and enjoyed my time at your office !


Patrick m, Rochester

I always enjoy the staff an of course seeing dr bracker.i have been going there so long I feel like family


Marlene M, Rochester

O really like that the office had the very latest in Dental equipment. And everyone was very ff.


Lisa Yeager, Rochester

Great, cheerful Office and team


Angie Roman, Rochester

I absolutely love this office! Dr. Bracker is truly amazing. She sincerely cares for every patient she sees. Her staff are always friendly, respectful, welcoming and very professional. My children love coming to the dentist they look forward to their appts. Whenever I know someone is looking for a good dentist I always refer them to Dr. Bracker! Thank you all for always doing such a great job with my family and I!


Dana Bisnett, Rochester

Always kind and thorough


Kristen Murray, Rochester

Dr Bracker just did a crown for me and it was a great experience. She made I was comfortable with it before I left the office. Everyone is very caring. Great office!


Marie L., Rochester

Dr Bracker and staff are always very pleasant and strive to get you in and out in a timely manner! I love, Cindy, my hygienist, she is efficient and pleasant Highly Recommend this office!


Rosa Nazario, Rochester

Im just leaving a message that dr.Susan Bracker been very kind and it was the first time I visit her and the best experience I ever had and the staff.


Nancy U., Rochester

Excellent dentist and staff!! The rooms are relaxing too.


Marcy, Rochester

We just love Dr Bracker and her staff! They are so great with the kids and are always willing to make sure they aren’t nervous or anxious about cleanings and procedures.


Ruth V, Spencerport

I was very pleased with my first visit after not having a dentist in a LONG time. Everyone was pleasant and professional, and the whole visit, including X-rays and cleaning, was over in less than 45 minutes. Glad I picked this office!


Galvin, Rochester

Everything was great


Emily O, Rochester

I haven’t been to the dentist in 5+ years so I was a bit anxious coming in for a cleaning. My hygienist was very nice and explained what she was doing, why she was doing it and how it would feel. This helped calm my anxiety and make what could have been a very stressful visit go smoothly and painlessly. I had a wonderful experience and would recommend Dr Brackers office!


Aubrianna R, Rochester

Staff was nice friendly, considerate and knowlegable. They eased my anxiety, explained things that I didn’t understand and were very patient. They were quick to see me and spent their time making sure everything was right. They csme up with a plan and explained it with options and reasons behind the plan.


JudeG., Rochester

Great dentist, kind staff.


Christopher, Rochester

Always a great experience at Dr. Susan Bracker! So glad we found them.


Kristen Mcvige, Hilton

The best dentist


Maureen💗😊🌷 Eich, Rochester

Very impressed with entire staff and professionalism! Had a pain free cleaning, first time ever. Did not feel rushed and all my questions were answered. Recommended to my whole office!


Anthony P., Rochester

I had to have tooth removed on yesterday February 7th. My appointment was at 9am. Dr. Cohen got me right in. I was in an out in an half hour. From the time you walk in the door Dr. Brackers office and staff are professionals and fun. Great experience!


Cebron Walker, fair oaks

Hey, this was my favorite visit at a dentist.


Jen Z, Rochester

Great dentist office!


Breanna Hallett, Rochester

I had a wonderful experience everyone was very kind


Jessie C., Rochester

My latest visit was for a routine cleaning and dental x-rays. Sometimes there is a bit of a wait but they were able to start working with me as soon as I arrived. The cleaning went pretty quick, and then I was able to discuss with Dr. Bracker what to do about my old composite fillings that were wearing out. They were able to book me for another visit to replace the fillings just one week later. All of the people who work there are friendly and are concientious about making the visit as pain-free as possible.


Chris J., Greece

Dr. Bracker and her staff are pleasant and very accommodating. I’ve been a patient for many years and would highly recommended Dr. Bracker.


Kelly Acevedo, Rochester

Dr. Bracker is an excellent dentist, she does a wonderful job, as well as all her staff. The only reason I'm not giving her a 5 is because of the wait time. I understand emergencies and unforeseen circumstances but sometimes I think she bites off more than she can chew. Although I also understand she may need to account for no shows. I've been a client of Dr. Bracker's for more than 30 years and I wouldn't go anywhere else.


Rese L., Greece

I’ve been seeing Dr. Bracker for over a decade. I wouldn’t let anyone else touch my teeth.


Kelvin, Gates

Kathy is friendly and has good personality. Looking forward to have her to clean my teeth next time. She is a best dental hygienist. Dr. Bracker is a caring doctor!


Maria D., Rochester

Dr. Bracker is focused on what I need and what makes me feel better about my teeth or smile.


Karen M., Hilton

Very clean offices and waiting rooms. Would recommend Dr. Bracker to new patients, she's very caring with her patients.


Erick O., Rochester

It was my first visit and I was extremely pleased . The entire staff was friendly and helpful. Everything was explained so I knew what was happening at all times.


Sally C., Rochester

Thank you so much for seeing me when I called on Thursday! You could not have been more helpful! Everyone in the office was helpful and professional. Thank you again for getting me in as soon as possible that day!


Jim B., Gates, NY

Great Job!


Julē S., Rochester

Good people.


Jose L, Rochester, NY

The BEST dentist office in the area. No one can match their services and quality of time with their patients. Everyone is very kind. Thank you to one of the best dental hygienist, Cindy, for keeping my teeth shining.


Linda K, Rochester

Immaculate facility Friendly staff Clear communication about long and near-term treatment options and costs. Dr Bracker AND staff demonstrate concern for patient care and outcomes.


Linda K, Rochester

Immaculate facility Friendly staff Clear communication about long and near-term treatment options and costs. Dr Bracker AND staff demonstrate concern for patient care and outcomes.


Graham L., Hilton

Great staff, super friendly and professional!


Kris E. , Rochester

The team is great with my 5-year old!


Patrick m, Rochester

No one likes the dentist however I enjoy the staff all are cheerful and make the visit very comfortable. Yes I do like the dentist also nothing personal.


MARGARET D, BROCKPORT

friendly staff


Bill L, Brighton

Quick and painless.


Greg R., Rochester

Kid friendly, nice decorations on ceilings.


Cindy B, N Chili

I enjoyed my first visit with this Dental office. Cindy was a pleasure to meet and was quick, yet thorough in cleaning my teeth. Dr. Bracker was also a pleasure to meet. She is very down to earth and approachable. I saw that with her interaction with her staff. Thank you for a great experience !!!


Marlene schlegel , Rochester

Great staff. Always friendly & knowledgeable


Nicole S, Rochester

I am more than happy with my experience here at Susan Brackers practice! I've been looking for a new dentist for quite some time now and I've finally found somewhere pleasing! Staff is wonderful, polite, caring, and communicative! Susan is very knowledgeable and thorough and takes care of her patients! When I was there I always felt like top priority! She makes sure her newly trained staff is right next to her as she teaches them one on one first hand. I highly recommend this establishment to everyone! Thank you!


Deborah F., Rochester

I’m so glad we switched to Dr Bracker! The entire staff is friendly and very caring. They take the time to listen and never rush you out the door to get the next appointment in. We don’t stress about going to the dentist anymore :)


Marisa W, Rochester

I had Cassie for my appointment. She was great and very kind. I haven’t been to the dentist in years and was so nervous and anxious and she really took that into consideration with my cleaning. She made me feel very comfortable during the whole appointment. Great experience! Thank you Cassie :)


Phil A, Rochester

Dr. Bracker has always fit me into her schedule on very short notice (I travel a LOT). She is always friendly, professional, and courteous. Her staff always makes me feel welcome. I would recommend her highly.



Office Location

  • Rochester
  • 1 Saredon Place Suite 100
  • Rochester, NY
  • 14606
  • Map & Directions
  • Call: (585) 225-5600