Patient Reviews

We strive to provide the best possible care and service for our patients. Please leave a review to let us know how we are doing and to share your experience with others.

Write your Review:

Click on a star to change your rating 1 – 5, where 5 = great! and 1 = really bad

1000 characters remaining

Your Info:

Only Type your First Name and Last Initial (Ex. John D.)
By clicking Submit, I authorize the sharing of my name and review on the Web. (email will not be shared)

Thank you for your review!

Please take a moment to copy and paste your review on our social networks:

Choose the social network site you would like to share on:

We also appreciate reviews on the following:

Read what other patients have said about us:

Peter Grillo, Rochester NY

Susan it's fantastic she calls you before appointment and goes over everything. If you don't have a dentist she's the one.

Pete B., Rochester

I can't imagine going anywhere else.

Bonnie S, Rochester, NY

Clean and calm appt. Cindy is the best hygentist!

Rick R. , Greece, NY

Like each and every visit to Dr. Bracker’s office, my recent cleaning was perfect. The staff is professional and supportive. I feel relaxed going in for dental care with Dr. Bracker and her staff.

Kristin , Parsippany

Everyone was very nice

Mercedes B, Rochester

I love coming here it’s always a great experience

Gina Marie Piendel, Rochester

Cindy at Dr. Bracker is wonderful! My sons have been going to her for as long as I can remember and she is so kind, so talented that we feel like she is part of our team. I’d give her more than five stars if I could.

Greg Willliams, Rochester, N.Y.

Each time I come for a dental appointment, I am give the VIP treatment by the staff and dental professional. If I need a dental procedure, I know that Doctor Susan Bracker is "very' skilled and capable perform and successful the dental procedure. I am blessed to be able be treated by Doctor Susan Bracker.

Lisa S, Rochester

Great service and I love the way everyone makes you feel at ease.

Colleen F, Rochester

I love the whole team! They make me feel comfortable and I’ve been very pleased with my care and results.

Grace, C

It was a good appointment. She is very helpful and clear.

Noah Zimmerman , Rochester

I recommended you to someone I know looking for a new dentist.

Don Z, Henrietta

Cindy does a great job cleaning my teeth. Dr. Bracker does a fantastic job at making you feel relaxed. I’ve enjoyed going here for over 25 years

Daniel P, Gates

Very pleasant staff. Wait time was short. Information was clear.

Debra J. Lewis , Pavilion, NY

Wonderful people, so kind and caring, friendly and makes my visits so welcoming! Happy to have found you!!!

Michael L Wyatt Sr, GATES

Everything went well

Bob W, Rochester

Friendly and efficient staff.

Michael L, Rochester

Great staff, friendly and professional

Richard A Larkin, West Henrietta

Excellent job and care!

Jeffrey Wicks , Rochester

Wonderful office and treatment!

Debbie Hopper , Rochester

I was thankful that they were taking on new patients. They made me feel comfortable during my visit which is an important factor.

Josh M, Rochester

I've been coming here for the last 2 years and never had an issue with service. All the staff there make you feel like home, and make going to the dentist a great experience.

Cheryl Rotoli, Rochester

Everyone is wonderful. Dr Bracker is wonderful

Monika K, East Rochester

Always the best care, from the great friendly front desk crew to the skilled dental staff, including Dr. Bracker.


It was a great experience all around. Everyone was friendly and very professional. Every evaluation step was explained to me. My options were clear and I am not necessarily looking forward for the next visits but I feel I will be taken care of no matter. That Dr. Backer & staff!!

Deborah Evans, Rochester

Feel like nothing is over looked and my health is in good hands after my appointment.

Betty V, Spencerport

Always the best service and communication from your staff! Thank you Michelle, Cassie, Dr Bracker and team!

Beverly W, Rochester

Due to Covid 19, I hadn’t seen a dentist in 3 years. This was my first visit with Dr Bracker and was pleasantly surprised to the professional and also comfortable atmosphere. All made me feel welcome. So welcome, that there was a cancellation for the next day and I returned to have a chipped tooth repaired. Thanks for addressing all my issues with compassion and concern.

Seve Micheaux, Hilton

There isn’t a dentist in NYS that will make you as comfortable or take care of you quite like Dr. Susan Bracker. If you are even considering looking elsewhere for dental treatment, you can stop your search now and call for an appointment!!

Cheryl , Rochester

Apt was on time for my cleaning and I did not have to wait too long for the doctor check.

Tim G, Fredonia

great service great staff been going here over 30 years.

Jennifer A Wiley, Gates

Everyone is always so nice and friendly. Definitely make going to the dentist a pleasant experience.

Marlene Schlegel, Rochester

Office & professional staff are all friendly. You feel welcome from the time you enter the office. I have gone to Dr Bracker for several years & trust no other dentist. She listens to her patients & provides a comfortable environment

Nadia Washpun, Rochester

I’ve been a patient of Dr Bracker for a few years now. My 2 yr old daughter just had her second appointment! They were patient and great with her! Dr Bracker & her staff are the best!!

Shannon Mullin, Rochester

Everyone was lovely!

John L., Rochester

Dr Bracker and her staff are top notch professionals. Keep up the great work!

michael J, rochester

Always fast,painless and easy.Cathy is the best.

Sharon, Rochester

I went into my appointment very anxious but the staff and Doctor were very understanding. By the time I left I was very relaxed. I would recommend this practice to anyone.

Christine W, Hilton

Been going here for over 10 years! Love them!

Frank D, Rochester

Dr. Bracker is thoroughly dedicated to her patients. I feel completely confident in her competency and in the treatment for dental implants that she is giving me.

Todd J Mccandless, Rochester

Great staff always professional!

Joshua lamere , Rochester

I have dental anxiety. Dental assistant was great and ensured I was comfortable. Doctor was awesome and took time to explain everything. She took her time and made sure I was calm.


Thank you for seeing me.The work you did was the best I am feeling good .So glad to have you as my new Dentist thanks again Tom.

Angie R., Rochester

Our experience at Dr. Brackers office is always perfect! Cassie and Cindy took care of my 2 little ones today. They are truly amazing so gentle, compassionate and friendly. My kids look forward to their dentist appts. They even get dressed up. The entire office staff are all professional and know you by name. A true family practice. Thank you all!

Angelina W, Rochester

Excellent and caring staff who not only listened to my concerns, but showed me radiographically what was going on so that I could see to understand the pain I was feeling. Very willing to discuss financial assistance options if you do not have dental insurance. This was also the first time a dentist has actually listened to my concerns about Novacaine and came up with a plan with me to sufficiently numb the area. Didn't feel a thing!

Todd, Rochester ny

Great dentist always a positive experience

CL, Spencerport

Dr. Bracker is so patient and kind. I always get amazing care. The staff are so kind and supportive. Michelle and Cindy always have a smile and are so helpful.

Karen DiPonzio , Rochester

The staff was very accommodating and very friendly. I am thrilled to have found this practice for my dental needs.

Thomas Abbott, Rochester

Staff was prompt and professional. Wonderful appointment. No complaints.

Dan, Rochester

Dr. Bracker and Cindy are the best. Very friendly and easy to speak to

Leesandra Matos, Rochester

Quiet clean waiting area, staff was polite and very patient and helpful. Answered my questions and eased my anxiety. Dr. Bracker was wonderful, great communication.

Kristen Mcvige, Hilton

* The best *

Allexis Tongate , Rochester

Every one is nice

Katherine H, Webster

I love coming to Dr.Brackers office. The staff is so nice and accommodating

Bonnie, Rochester

Quick appt. In and out!! Love my hygentist Cindy. Gently and very nice!

Grace C, Rochester

All good.

Tito R, Rochester

Always a great experience and such a knowledgeable staff!

Maureen B., Rochester, NY

Excellent, friendly staff. Clean offices with up to date equipment. I highly recommend!

Carey S., Hilton

The staff is always wonderful! From the front desk to the hygienists and Dr. Bracker, everyone is so kind.

Jade G, Rochester

I had my first appointment with Dr. Susan Bracker and her team, and it was amazing! Everyone was great and my teeth look and feel great!

Shelley T, Rochester

I am so grateful for Dr. Bracker, Cynthia, the dental hygienest, Brianna, dental assistant, and Holly at the front desk. The care has been professional and friendly. And they have been patient and understanding about my anxiety

Donna P., Rochester

The staff was awesome, very welcoming and caring. For someone who suffers from dental anxiety they really were great about easing my fears.

Greg W., Rochester, NY

As a long time patient of Dr. Susan Bracker, my last visit to the office was a cleaning and general examine. The hygienist was efficient, thorough and the procedure was completed in a timely manner. The Dr. Bracker examining my mouth the condition of my teeth, where not issue were found. I highly recommend the dental practice of Dr. Susan Bracker.

Carol S, Rochester

Excellent care. Very pleasant.

Kay R, Hilton

Dr Cohen extracted a tooth for me, it went well an Thank you to Dr Bracker for Resubmitting my crown Staff was very friendly

Colleen M , Rochester

Hello I just want to say everyone at this office is amazing I have anxiety and had a 5 teeth abstraction yesterday they kept me calm thank you and def recommend

Mutala, Rochester

Dr Susan and her team are doing good, no waiting as soon as reach in you will be attended.I appreciate their service and recommend any one to doctor Susan.

Mutala, Rochester

Really doing great service i am very satisfied with Dr Susan, I recommend anyone to visit doctor Susan if need proper dental treatment.

Sandy S, Rochester

Dr. Bracker and her team are great. I got excellent care and was informed along the way. I highly recommend Dr. Susan Bracker.

Linda, Churchville, NY

Thank you all for seeing Gary on an emergency basis. We appreciate all of you and how comfortable you made us feel. Your office is a very pleasant place to be even when you are in pain. Thank you all again and Gary is well on his way to bring pain free.

Barbara, Rochester

I was thankful that I was able to be seen so fast as a new patient with a tooth problem. I was also very surprised to receive a call on a Saturday from Dr. Bracker herself asking me what was going on with the specific tooth I'm having issues with. She wanted to be prepared ahead of time for my appointment that coming Monday morning. Once at the office & per my request, the staff double checked the cost for what they needed to do, to make sure I was able to afford. The staff that dealt with me were very friendly. Thank you all for helping me on my 1st visit.

Hai T, Rochester

Staff is very friendly and are good with keeping us up-to-date with appointments

michael jerge, rochester

As always on time,well done and professional.

John L., Greece

Outstanding team!!

Kristen , Rochester

Took me back on time. Very smooth running office. Everyone is friendly. Dr Bracker doesn’t recommend services unless necessary. Been a patient for 5 years.

Todd McCandless, Rochester

DR. Susan Bracker and her staff are great people and always friendly! Treat them the same so you can't go wrong! I have been her patient over 20 yearsand have not 1 complaint! I recommend her ???????

Rich, Rochester

The dental care here is top notch. Excellent advice and care.

Donald Ewing, Rochester

The young lady who cleaned my teeth was very good at her job thank you

Consuelo De los Santos, Perry

Very friendly and caring staff! A welcoming environment. Dr. Bracker is excellent! Thank you for taking care of me!

J. R., Rochester

Happy Holidays to Dr. Bracker and her Team! May they and all Clients remain safe!


I was absolutely thrilled with the attention and service I received at my NEW dentist’s office— Cassie, my Hygienist was thorough and engaging and Dr. Bracker was equally as attentive.

Donna, Rochester

Everyone is very friendly. I have to go back in a few days and I don’t dread it.

Chuck F, Rochester

Excellent service! Professional and friendly, with reasonable prices. Highly recommended!

Anees B, Rochester

This is the first visit to the office, A lot of signature and paper!, but great people and great explain to understand what I need, thanks

Michael Clemons, Albion

Always a great experience. Dr. Bracker herself is a very approcable Dr. Something you don't always see in Healthcare.

Kellie, Rochester

Everything was amazing! They took longer than expected to do my X-rays but other than that it was a great experience, i scheduled another appt for Dr. Bracker to fix a minor chip in my tooth that has been bothering me forever. They had availability that was flexible and timely. The hygenist that cleaned my teeth did an amazing job. My mouth and teeth feel wonderful today. Will keep going back here as long as I’m in Rochester! Thank you!!!!

Robert Hance, Rochester

I really like the care I receive when ever I have an appointment. The entire team is friendly and very helpful.

Amy N, Rochester, NY

Dr Bracker and her staff are always the friendliest and most professional. I feel relief that I have finally found a dental practice I feel so comfortable going to.

Michael Wyatt, Rochester

Dr Bracker is very thorough and professional. The hygienist is very good as well. Nothing negative to report about this practice.

Arlen Perez, Rochester

I always get fabulous care ?

Jae Min Y. , Rochester

Dr. Bracker and staff are 5 stars all the way. From convenient scheduling, friendly welcome as you walk in, to good service. Her staff is particularly great with my 5 y/o son who is not too fond of the dentist. They make it a lot easier.

Nora H, Rochester

Been coming here for years. I love the positive vibe in the office. Dr Bracker is so kind and meticulous in her dental procedures.

J.D.B., Greece

My first appointment was great, very helpful staff. The time there was well spent. Very thorough, friendly, caring and professional. I'm happy with my choice.

Maiya , Rochester

From the minute I was able to get a last minute appointment to when I walked in, the staff was so polite, friendly, and helpful. My teeth cleaning did not feel rushed and they checked on me often during to make sure I was not uncomfortable. Any questions I had there were able to answer and provide additional information. So happy I chose this place!

Jack M, Rochester

Had a cleaning today with Cassie, she did a great job. Dr Bracker did an inspection, all good for 6 months. Outstanding office and practice, highly recommend.

Cheryl Long, Rochester

I went for a cleaning appointment on my lunch break. They got me in and out within the hour and I wasn’t late getting back to work! Thanks.

Steve H, Rochester

My 20 month olds first dentist appointment was great! Well as great as one would expect, but they made it as easy as possible. Big Thanks to the team and Bracker!

Nicole Wiler, Kendall

I have been a patient of Dr Bracker since I was a child and now my children see her! We are so lucky for the staff who treat us like family.

Debra Nothdurft, Rochester

Great dentist and staff. I have referred a friend

Fred Salber, Rochester

Always a great experience. Everyone I came in contact with was professional. I recommend Dr Bracker to anyone looking for a new dentist.

Natalie P, Rochester

The most excellent dental service STILL after 10 years coming! I believe Dr Bracker’s office is the most cleanest, sanitized air and surfaces in Rochester!! The front office staff are friendly and courteous! The dental hygienists are awesome!! No anxiety coming for regular cleanings or emergencies!! ALL Patients are treated with the utmost respect!

Lisa S, Rochester

They were very nice and my visit was very comfortable. Great staff .

Bonnie, Rochester

Good experience.

Mark Richards, Rochester

Always get great care from her staff.

Val Oleksyuk , Rochester, NY

Thank You! I had great experience. Staff is caring during the visit.

Mary G., Rochester NY

Excellent service, above and beyond Re: health safety during pandemic.

Carol E-W, Spencerport

Dr. Bracker & her team are attentive, caring and super helpful with connecting you to specialists and/or dealing with your insurance company.

Gail L, Greece

I was very impressed with Dr Bracker and her staff. The office is really nice and in a great location. I didn’t have a long wait time, which is always good. Iam very happy with their service, they made me feel comfortable and they didn’t try to force me to have work done that I don’t want. I highly recommend going there if you’re looking for a dentist.

Monika K, East Rochester

I always get fabulous care. Visits are always professional with a most friendly, caring staff. I recommend this office highly!

Nancy o , Rochester

Great experience with customer service from entrance to the end my rating is 5

Kristen McVige, Hilton

Amazing people great Dentist ****

Justin R., Rochester

Dr. Bracker and her team are very welcoming especially for someone who has anxiety over being at a dentist’s office. They treated me with ease and a willingness to be supportive. I look forward to visiting them again

Greg Williams, Rochester

I was just in for a routine, much need cleaning. It was quick and easy. My teeth are sparkling.

David B, Rochester

I love everyone in this office. My cleaning was so quick.

Shelley, Rochester

I am so grateful for the overall caring and welcoming environment at Dr. Bracker's practice. Going to the dentist is not my favorite thing, but I look forward to seeing friendly faces, laughing a little and receiving great care.

Carla Vazquez, Rochester

Excellent experience both with cleaning and minor chip repair.

Belinda C., Rochester

I am normally very nervous about dentist, I felt very comfortable. Great first visit.

George D, Rochester,NY

Great friendly practice. Dr Bracker operates at the highest level of integrity

Damyr G, Rochester

I was Happy that I had an emergency and they took me the same day and fixed my issue. Staff is always very pleasant. Will recommend this office to anyone.

Amy John, Spencerport

I love visiting the office!! Everyone is so nice, courteous and compassionate and they always remember us personally!

Tiffany S, Rochester

Very clean and well decorated facility. I like how they are doing their best to keep it “Covid Clean”?? I really appreciate the professionalism of the staff as well as the kindness shown from each of them. I would highly recommend Dr. Bracker’s office

Tara, Farmington

Great all around service, knowledge and kindness. Highly recommend your office! Thank you for getting me in right away and taking great care of me!

Ralph Palmeroni, Rochester

I would like to thank Dr Bracker for taking care of me without a appointment. Everything went so smoothly as though they were expecting me.

Amy Nau, Churchville

As always, Dr Bracker and her team meets the mark. Between professionalism and cleanliness, an all around exceptional experience. I feel so confident with Dr Bracker and her team that I have just recently switched my children to be seen in her office as well. I appreciate their care giving very much.

Robert H., Gates

I forgot the name of the lady that cleaned my teeth, but I thought she did a really thorough and nice job. I would be happy to work with her again.

Tim G, Dunkirk NY

Great service great staff and a great job with covid 19 safety

Nakita B, Rochester

So friendly. i feel very comfortable at this dentist office. i have anxiety when it comes to dentist offices and i felt great here

Carey p, Rochester

I always love coming here, the staff is amazing, always helpful and upbeat.

Chery Watt, Rochester

Everything went smoothly for my cleaning visit.

Harry C , Brockport

The doctors dental assistant was the nices I’ve ever met. Thank you so much Sue. A very pleasant person.

Michael , Rochester

Wry pleasant experience. My appointment started on time. No concerns to report

Ester A., Rochester

Everyone that I came in contact with were kind and I felt comfortable. The receptionist Michelle was great, my hygienist Cindy was wonderful and Dr Bracker is outstanding. I look forward to the relationship I will be forming with her practice. I would definitely recommend Dr Bracker and her staff.

Stacey mitchum, Webster

Great service!!

Heather P, Rochester

I love my hygienist Cindy . She has been there a long time. Always friendly and caring. Very down to earth and thorough. Never a long wait. In and out like clockwork.

Trevor B, Irondequoit

Great attention to detail and customer needs

Cindy W, Rochester

Professional friendly staff and Dr. Bracker. Always a pleasure going.

Cheryl Rotoli, Rochester

Wonderful service. Convenient appointment times.

Samantha beach , Spencerport

Excellent as always!

Ryan O, Rochester

Always very detailed cleaning, never feels rushed.

Anthony L Walker, Hilton

As always, highly efficient and friendly...I recommend highly...

Nancy, Rochester

Perfect appointment as usual

Sharon hanzlik, churchville

After 40 years I still enjoy going yo the dentist. It like seeing family

Linda, Rochester,NY

The staff at check in are always friendly. The hygienist is very good with me (I have high anxiety going to the dentist). Dr. Bracker is also.

John LoTemple, Rochester

Great team!

Sandy C., Rochester

I walked into Dr. Bracker's office as a new patient yet walked out feeling like I had been going there for years!...I was releived to find a friendly, professional, and knowledgeable staff in a comfortable, clean and modern facility. I couldn't have asked for a better experience!

Leeah Balcerak, Rochester

Such a great dentist ! My daughter loves to come and isnt nervous about it thanks to the great experiences here !

Rick R , Greece NY

Imagine the panic that come with breaking a tooth on a Saturday morning. Then imagine the relief that come when the Dr Bracker answers her cell phone and offers to take care of it that same morning. The display of character and compassion really helped calm my fears about the situation. The follow up appointment was comprehensive with a collaborative treatment plan. A level of service beyond expectations and certainly a rare gift in today’s health care environment.

Vicki S, Rochester

Dr Bracket and her staff are always very professional and caring. They provide great service and a safe clean environment. They spend time explaining the procedure to you and check to make sure you are not uncomfortable while they are working with you.

Karen M, Hilton

Had my first tooth removed in 36 years, it went smoother than expected.

Carey A Shepard, Hilton

It was a pleasant experience!

Melanie , Hilton

Dr. Bracker and her team are wonderful! They were all patient and kind, taking time to explain everything. I felt cared for and important. I highly recommend Dr. Bracker and her team.

Frank Dauenhauer, Rochester

My experience with Dr. Bracker and her associates could not be better. I am very happy and satisfied with all the work she has done for me.

Jason D., Rochester

The staff was kind and comforting. I’m glad I chose Dr. Bracker’s office as my new dentist.

Meghan K, Rochester

Everyone was great as always!

Todd J Mccandless, Rochester

Cassie was great ??

Lee Boise, Rochester

Dr Bracker and team are fantastic! We highly recommend this practice! Dr Bracker works with the insurance companies and is very thoughtful with her patients. Michelle and team up front are very knowledgeable to answer any questions.

Bob H, Spencerport

Michelle greeted me as soon as I walked in. Check in was quick and easy. Cindy came right out to take me back for my cleaning. I have had Cindy as my hygienist many times so she knows me and always does a great job. COVID-19 safety practices are in place. After my cleaning Dr. Bracker came in within a few minutes to check my mouth/teeth and I was on my way. Everyone in the office is very friendly.

Colleen E, Rochester

I hadn’t been to a dentist in years partly due to embarrassment at how long it had been but mostly due to anxiety about being there. I finally took the leap and this was a great experience. The dental assistant who helped me was so nice and reassuring as was Dr. Bracker. I would absolutely recommend this office to anyone feeling anxious towards dentistry. They’ll make you feel super comfortable!

GraceC, Rochester, NY

Soooo helpful! Even though I “dropped in”!

Pete B., Rochester

Years past I never looked forward to going to the Dentist. Don't mind it coming here. Ask for Cindy to do your cleaning.

Sharon C, Rochester

Always a great experience! Efficient & caring staff, including Dr. Bracker, makes me feel well taken care of from start to finish....

Jack M, Rochester

Dr Bracker fit me in on short notice for a toothache, she's very kind, very gentle and very thorough. The staff is also very nice and efficient and very professional. They made me feel very special upon entering the office, and I would highly recommend this office for all your dental needs. Thank you!

Bill H, Spencerport

20 years of consistently excellent care!

Bonnie, Rochester

I love Cindy the hygienist. She is very thorough with cleaning your teeth. At other dentists that I’ve been to, they’re not as thorough. Altogether a very good, calm hygienist.

Yordi Suriel, Rochester

Best experience ever

Jamie A., Greece

Cindy is the best hygienist! She's so friendly and answers all my questions and makes me feel so comfortable! Dr. Bracker is friendly and really cares about you and your teeth! Can't recommend them more!

Aaron P, North Chili

The staff is always friendly, patient and helpful. Thank you Dr. Bracker and staff!!!

Sol Maria O. , Richester

Very friendly atmosphere. Very clean, did not have to worry too much about what is going on in this world with the current situation of COVID.

Jackie C, Spencerport

Friendly office and relaxed atmosphere. Dr B is great!

Darlene S., Rochester

Very caring Doctor and staff.

Darlene S., Rochester

Very caring Doctor and staff.

Christine R, Rochester

The friendly and professional service from all staff in this office was wonderful! Procedures and fees fully explained.

Meredith, Rochester

Had a great experience with Dr.Bracker and the team. Cyndi did a great job with my cleaning!

Mercedes, Rochester

I am petrified of the dentist but not at this place the staff was amazing , everyone was so nice and they listened to all of my concerns and helped me w everything I needed ! I highly recommend

Lindsay Moreland, SPENCERPORT

I was a nervous mess before coming in! But from the front desk all the way through the process was amazing! Cindy my hygienist was amazing and so comforting and Dr. Bracker was easy to talk to and calming! Thank you for listening to my anxieties and for calming me! You have a patient for life

David Bloss, Rochester

Every single person I came in contact with was so kind, including Doctor Bracker. They setup my treatment and had a game plan for me after just the first visit. I am looking forward to coming back and getting myself in order.

Shelley T., Rochester

I was in pain and new to Rochester. Dr. Bracker seemed like a good choice. Her office staff scheduled me for that morning. Within an hour, I had x-rays, seen the doctor and my prescription was called in to my pharmacy. And Dr. Bracker was exactly who I was looking for, professional, confident and personable. I highly recommend Dr. Bracker.

Pamela O'Connor, Penfield

I am terrified of the dentist and that was the most pleasant experience I have ever had! I’m very happy. I won’t be scared to go anymore and that’s a great feeling. Everyone was so nice!

Jennifer D, Geneva

Dr. Susan and her staff are wonderful! I just had my 1st appointment with them and felt very comfortable. Looking forward to going to the dentist!

Zack M, Rochester

Excellent service. Very professional and courteous staff.

Todd Cardella, Rochester

Great job on everything! Their acceptance of following COVID guidelines is top notch!

Patrice R, Greece

I had a great experience during my first cleaning appointment since the Covid Pandemic started in March. I was hesitant to keep the appointment but glad I went through with it. To my surprise, Dr. Bracker did my cleaning. She was gentle and thorough with my sensitive teeth and narrow jaw. I don’t like going to the Dentist, but it was a good experience. She’s also very friendly and listens to my concerns. The staff and dental assistants put me at ease. I would recommend Dr.Bracker!

Kristian Reninger, Rochester

You are doing fine in "this age of covid." Office safety procedures are reasonable and do not interfear with the quality of the dental care provided.


I Love it here! The staff is friendly and completely thorough. Very Pleasant experience.

Tammy S., Rochester

I had a problem with a tooth and as a new patient I was warmly greeted and treated sensitively. I have a complicated medical history and the staff made me comfortable. I had my tooth restored, X-rays were taken and a cleaning. All in one full swoop with great success! Thank you dr. Brecher, Cindy and team! it's a beautiful office and I will be returning for sure.

Cheryl Rotoli, Rochester

Wonderful experience. Thank you again!

Ana Dias, Rochester NY

They are all very nice

Charlene, Rochester

Everyone was pleasant and helpful!

Cheryl W, Rochester, NY

I was please with my appointment for a cleaning. I felt safe as they took care of the office space and during the apt precautions due to Covid.

Linda A., Rochester

I got a great cleaning done and it was way overdue.

Nancy Mauro, Rochester

Felt very secure

Sharon hanzlik, churchville

Always a great experience

Bob Wahl, Hilton ny

My visit with Dr Bracker was very pleasant and comfortable

Raphael, Rochester, New York

The Best and my favorite Dentist, Dr Bracker and her staff.

Phil T, Rochester

Dr. Bracker and her staff are friendly and professional. They always explain what they are doing. There are no surprises. I’ve always been taken back either before or right at the appointment time. They also explain all charges and explain what insurance does and doesn’t cover. I would happily recommend Dr. Bracker and her staff to anyone

Blake Townley , Rochester

Thank you for a very good treatment

Pat D, Rochester

Quickly scheduled appointment. Very organized process. Virus protocol established and followed.

Janette C, Penn Yan

Dr. Bracker and her staff are great! For this visit, my crown had come off, and they were able to squeeze me in within an hour after I called to get it fixed! It’s a very clean and safe environment during this pandemic.

Wendy L., Rochester

Felt safe and taken good care of.


Awesome as always!!!!°°

Kelly W., North Chili


John LoTemple, Rochester

The best.

Jaimison, Gates ny

Was a great appointment

Lisa McMahon, Rochester

Very professional, clean, and extremely nice and welcoming.

Michael Clemons, Albion

Always a good experience. Thank you.

Melissa Gernon, Rochester

I felt very comfortable with all of the Covid precautions. I also love the fact that I am not just a patient number. I am a person known by both Cindy and Dr. Bracker. They always ask about my life. They make going to the dentist a pleasant experience.

Todd P, Churchville

Cindy did a good job as always cleaning my teeth.Everyone is always polite

Frank D, Rochester

Dr. Bracker’s care is exceptional. Everything that can be done for my dental care is being done in the best way. I have no comments other than she and her nurses are superb!

Bob H, Spencerport

The entire staff did a great job. The lobby was very clean with air purifiers running. The room was clean and everyone wore masks throughout my service.

Todd J Mccandless, Rochester

All good been going 2 her over 20 years!

Todd J Mccandless, Rochester

All good been going 2 her over 20 years!

Sue G., Greece, NY

I love Dr. Bracker and the staff!! Dr. Bracker is extremely thorough and caring and the staff is always warm, friendly and ready to help or explain in terms you understand. Dr. Bracker calls you personally which is (in my opinion) unheard of nowadays. She is busy so sometimes she runs behind but what else is new with doctors. She is so worth the wait!! If you need a dentist, don't wait ????

Deborah M., Rochester

During our uncertainties in our country, your team did an excellent job yesterday providing safety for both staff and patients. I commend you highly on this. I can see the expressions on Dr. Bracker’s face hoping and wishing no one has the COVID 19 who enters the door knowing that the health care workers are more at risk than anyone. However, among African Americans who are poorly treated in this country have a much higher risk of receiving COVID 19 due to already health concerns. Thank you for being kind to my family who do not have major health concerns. We can feel the pressure wherever we go. More likely I can, the children at times have no clue to what’s going on around them. Additionally, thank you for filling my front tooth. Learning to work together as a team will make America great. Also knowing the history of all people will help tremendously, especially those of African descent.

Carolyn King, Greece

Dr. Bracker and her staff go above and beyond to make a dental visit as pleasant as possible. My hygienist, Cindy, is THE BEST! With the COVID-19 concerns, I was truly impressed with all the precautions that are in place and how fluid the office visit was during my visit. Thank You Dr. Bracker and staff for going that extra mile!

Janet Fleth, Rochester

How I love the clean feeling on my teeth. Wish I could polish them as good as Cindy does.

Don, Henrietta, NY

Went in for a cleaning a bit apprehensive with this pandemic but felt at ease once I was there. As always Cindy did a great job and Dr. Bracker finished the exam. Been going here for 25+ years.

Margaret D., Brockport

Negligible waiting time. Very concerned about patient and staff safety. Still very friendly in these crazy times.

Deb K., Rochester

Great first appointment. Everyone in the office was extremely professional, thorough and pleasant. I really appreciate the fact that they were able to fit me in so soon considering I was a new patient in a lot in pain. Thank you.

Todd M, Rochester ny

Always great service and staff is awesome

David R, Greece

Excellent care and service;really appreciated

Darlene H, Spencerport

Cindy is wonderful for cleaning teeth! I think she is a wonderful support for Dr Bracker. My husband and I always ask for her!

Karl Stilson, Rochester

I'm doing fine! See you all Wednesday . . .

Bill S, Rochester

Best Dentist in town!!!! And the staff is awesome ??

Nakita B , Hamlin

Absolutely loved my appointment! I went in for an emergency dental fix and Dr Bracker wasted no time helping me out. She’s very personable and makes you feel so comfortable. I am not a fan of going to the dentist and her and her staff made it very welcoming! I’m so glad I made the switch to her practice!

Jerry M, Irondequoit


Sharon C, Rochester

Very grateful to Dr. Bracker & staff for seeing me during the corona virus debacle when dental offices had been mandated to shut down.

Timothy, Fredonia

As always great service great staff

Beth, Rochester

Very friendly staff & Received wonderful care & information on my treatments I may need . So glad I decided to look into a new Dentist! Very happy!

Joanne Johnston, Rochester

I was very satisfied with my first visit . The staff is very friendly. I was very impressed and will be coming back.

Tom, Greece ny

Just went for x Ray's been out of country for a while so far best dentist for veterans

Laura, Rochester

Always a great experience. Michelle is absolutely wonderful. Cindy is great as well as Dr. Bracker. Always professional and courteous especially around my busy schedule as well as my kids. I ALWAYS RECOMMENDED DR. Bracker

Brian Tobin, Spencerport

Professionalism, and family friendly. Always a great experience

Shanna Harrington, Chili

Changing dentist to Susan Brackers office was more than we expected. We walked in and the office is amazing. TAll three of my girls were at ease even our youngest who has never had her teeth cleaned before. The staff was amazing. They kept us moving along with the xrays and cleanings. We were in and out which is great with 3 children. We are more than pleased with our choice to change dentists!!!

Donna M, Rochester

Great people very good service!! Staff is so friendly !

Jennifer Brown, Rochester

Great customer service

Evelyn B, Rochester

I'm very happy with all their advice They explained everything in detail about my upcoming procedure

Nancy, Rochester

Always a pleasure to get teeth cleaned

Jeffrey Manard, Rochester Ny

Very pleased with the staff and Dr Bracker. Very friendly and professional. Glad I came to her.

Cheryl W, Rochester

My first apt went seamlessly. The staff was attentive and friendly.

Timothy S., Rochester

Every time I come to Dr. Bracker's office I am greated with smiling, courteous people. The environment is clean. The staff are awesome!! Will keep returning

Donna Beane, Rochester

Doctor Bracker is the most caring considerate Dentist. Office staff also caring. I highly recommend this office.

Linda, Churchville

I've been coming to Dr. Bracker's office for over 15years.I always have a wonderful experience. Cindy does a great job cleaning my teeth and Dr. Bracker is a very good Dentist. The staff is very cheerful and extremely helpful to all the patient's with their appointments,and always willing to help with insurance problems. Thank you Dr.Bracker and all her Staff...

John Vierthaler, Rochester

Good dentist very friendly people

Khang T, Rochester

The office is very professional. Cassie the dental hygienist is amazing. Always very caring and aware of your concerns and needs. She is the best! I would definitely recommend Dr Bracker and the entire staff.

Anthony Butera, Rochester

Going to the dentist has always been a daunting event for me and most. Dr Susan Bracker's office has changed my perception of going to the dentist and that's due the the culture you can feel right away that exists within the walls of the office. I just had my first appointment and can tell I made the right move. Anthony Butera

Chris J., Rochester

Dr. Bracker’s staff is always polite and professional.

Julie M, Rochester

Dr. Bracker and her staff are wonderful, caring and supportive. Having a child that is very fearful of shots, Dr. Bracker has a lot of patience with my child, and gets the work done so quickly, so we can be in and out. The office has great availability for appointment times, and even open late a couple of days. I would definitely recommend her and her office to everyone.

Jaime L, Richester

Super friendly. Great care. My teeth have never been better.

Lou, Rochester

Star was friendly and knowledgeable. Great experience.

Dianne Zillioux, Roch

Everyone was wonderful thank you team!!

Tom, Spencerport

We Love Cindy the hygienist there..... She is so sweet and very thorough.

Eric, Rochester

Quick, courteous service. Even had to settle up for work done last year and that went by pretty fast.

Todd McCandless, Rochester

Been going here since the 90's...why go anywhere else!

Damaris , Rochester

I always enjoy going to the Dentist!! The staff is friendly, professional and Dr.Susan always great you with joy..


Dr Bracker has a great chairside demeanor and I appreciate that. My one observation is that it's hard to get her in the room because she is handling numerous patients and when I am waiting it seems to take a while. Otherwise I am pleased

Jennifer Matuszak, Rochester

I love this place, my son normally have. Sry bad Anxiety when he goes to the Dentist but everyone made him feel so comfortable while he was there. He said everyone was so nice

Frederick Salber, Rochester

Dr Bracker is one of the best dentists I've been to. She and her staff are great with pain management and they all have a great chair side manner. I recommend her to anyone looking for a dentist.

Parent of D'Angelo F., Greece

My 2 yr old's first time in the dentist chair yesterday. At first he was hesitant, but Cassie did a great job convincing him that we she had to get rid of ALL the sugarbugs! Then Dr Bracker stopped in to finish our visit up and was very nice and informative. The whole experience was a great time! ??

Edwin Del Toro, Rochester

very good

Bill Smart, Rochester

The Bracker dental family treats you like your family and Joanne Smart and Bill Smart love ?? you all. Especially you Michelle ??

Alton Byrd, East Rochester

Great experience.

Melissa R, Rochester

For someone with pretty bad dentist anxiety, this office is great. Super friendly staff and a very calming atmosphere. I am so glad I made the switch to this practice! I won't be dreading going to the dentist anymore!

Pete B., Rochester

Cindy is the Best! Painless and quick cleanings. Dr. Bracker is always friendly.

Todd McNulty , Rochester ny

Dr Bracker amazing dentist takes great care ou our family highly recommended

Rob K, Rochester,ny

The professionalism of the staff. The experience they have shows how well they do their job and were very good at it.

Maureen B, Rochester

Great staff.

Matthew Hough, Rochester

Very pleasant experience.

Peter R., Spencerport

Love dr Bracker

Darlene S, Rochester

Dr Bracker and office staff are very nice and welcoming. They take the time to ask how you are doing and to explain things to you. This helps when you have anxiety.

Tamara V, Rochester

Very comfortable setting and the staff was very professional and welcoming.

BERNARD , Rochester

Very pleasant experience, friendly staff

Chad, Rochester

A wonderful experience I did feel at ease and educated in exactly what was going to be done

Bill H, Spencerport

Consistently excellent, personalized care!

Kristen Mcvige, Hilton

The Best very patient and kind :)

Lisa Taylor, Rochester

I have never in my life had such an amazing experience that I had at this Dentist office. The people that work there are friendly, the Hygenist Cindy and Dr. Bracker are amazing, they took their time and showed that they really care about your teeth. Love it. I definitely will be going back!!!

Michael T, Rochester

Very friendly

Moon, Rochester

Everyone is so friendly and nice. I love it. Thank you.

Gregory g, Albion

Dr Bracker and her staff are awesome. They are friendly, courteous, and very professional

Vincent R , Rochester

I love everyone in the office. They were able to help me out with the insurance. Very friendly and helpful.

Corey, Rochester

I can't stress enough how impressed I was with Dr. Bracker and her team. I felt at ease. I felt important. I highly recommend.

Gail B. , Greece

My family has been seeing Dr. Bracker for approximately 25 years. Dr. Bracker and her staff have always been so caring and friendly. Dr. Bracker handles her patients in a very empathic and professional manner.

Chablis Thacker , Rochester

I have a very big anxiety when it comes to the dentist however I felt very comfortable the team was very nice and the nurse whom I seen before Dr. Susan was great very gentle and she made sure I was ok with what was going on and she explained everything to me. Very professional and caring.

Reginald W., Rochester,NY

The staff was friendly, the facility was very clean and dental hygienists was very professional. I definitely made a great choice in choosing this practice.


Love this practice, love these people, love this dentist. We missed you when we were out of state!

Lisa S, Rochester

Felt very welcomed and comfortable there! Every one was so nice and friendly and Cassie did such a great cleaning!

Rose F, Rochester

We've been seeing Dr Bracker as our family dentist for about 30 years. Wouldn't consider going anywhere else. She is very efficient and thorough. The office staff is wonderful. Michelle in the office worked for months to correct an issue with our insurance. I would highly recommend this practice.

Bob H, Spencerport

Cindy did her usual quick and thorough cleaning and had my X-rays lined up for Dr. Bracker to take a look before she examined my teeth. Check in and check out were cordial and quick. Everyone was very friendly.

Joe, East Rochester

Other than it being a busy day, I was treated very kindly and enjoyed my time at your office !

Patrick m, Rochester

I always enjoy the staff an of course seeing dr bracker.i have been going there so long I feel like family

Marlene M, Rochester

O really like that the office had the very latest in Dental equipment. And everyone was very ff.

Lisa Yeager, Rochester

Great, cheerful Office and team

Angie Roman, Rochester

I absolutely love this office! Dr. Bracker is truly amazing. She sincerely cares for every patient she sees. Her staff are always friendly, respectful, welcoming and very professional. My children love coming to the dentist they look forward to their appts. Whenever I know someone is looking for a good dentist I always refer them to Dr. Bracker! Thank you all for always doing such a great job with my family and I!

Dana Bisnett, Rochester

Always kind and thorough

Kristen Murray, Rochester

Dr Bracker just did a crown for me and it was a great experience. She made I was comfortable with it before I left the office. Everyone is very caring. Great office!

Marie L., Rochester

Dr Bracker and staff are always very pleasant and strive to get you in and out in a timely manner! I love, Cindy, my hygienist, she is efficient and pleasant Highly Recommend this office!

Rosa Nazario, Rochester

Im just leaving a message that dr.Susan Bracker been very kind and it was the first time I visit her and the best experience I ever had and the staff.

Nancy U., Rochester

Excellent dentist and staff!! The rooms are relaxing too.

Marcy, Rochester

We just love Dr Bracker and her staff! They are so great with the kids and are always willing to make sure they aren’t nervous or anxious about cleanings and procedures.

Ruth V, Spencerport

I was very pleased with my first visit after not having a dentist in a LONG time. Everyone was pleasant and professional, and the whole visit, including X-rays and cleaning, was over in less than 45 minutes. Glad I picked this office!

Galvin, Rochester

Everything was great

Emily O, Rochester

I haven’t been to the dentist in 5+ years so I was a bit anxious coming in for a cleaning. My hygienist was very nice and explained what she was doing, why she was doing it and how it would feel. This helped calm my anxiety and make what could have been a very stressful visit go smoothly and painlessly. I had a wonderful experience and would recommend Dr Brackers office!

Aubrianna R, Rochester

Staff was nice friendly, considerate and knowlegable. They eased my anxiety, explained things that I didn’t understand and were very patient. They were quick to see me and spent their time making sure everything was right. They csme up with a plan and explained it with options and reasons behind the plan.

JudeG., Rochester

Great dentist, kind staff.

Christopher, Rochester

Always a great experience at Dr. Susan Bracker! So glad we found them.

Kristen Mcvige, Hilton

The best dentist

Maureen💗😊🌷 Eich, Rochester

Very impressed with entire staff and professionalism! Had a pain free cleaning, first time ever. Did not feel rushed and all my questions were answered. Recommended to my whole office!

Anthony P., Rochester

I had to have tooth removed on yesterday February 7th. My appointment was at 9am. Dr. Cohen got me right in. I was in an out in an half hour. From the time you walk in the door Dr. Brackers office and staff are professionals and fun. Great experience!

Cebron Walker, fair oaks

Hey, this was my favorite visit at a dentist.

Jen Z, Rochester

Great dentist office!

Breanna Hallett, Rochester

I had a wonderful experience everyone was very kind

Jessie C., Rochester

My latest visit was for a routine cleaning and dental x-rays. Sometimes there is a bit of a wait but they were able to start working with me as soon as I arrived. The cleaning went pretty quick, and then I was able to discuss with Dr. Bracker what to do about my old composite fillings that were wearing out. They were able to book me for another visit to replace the fillings just one week later. All of the people who work there are friendly and are concientious about making the visit as pain-free as possible.

Chris J., Greece

Dr. Bracker and her staff are pleasant and very accommodating. I’ve been a patient for many years and would highly recommended Dr. Bracker.

Kelly Acevedo, Rochester

Dr. Bracker is an excellent dentist, she does a wonderful job, as well as all her staff. The only reason I'm not giving her a 5 is because of the wait time. I understand emergencies and unforeseen circumstances but sometimes I think she bites off more than she can chew. Although I also understand she may need to account for no shows. I've been a client of Dr. Bracker's for more than 30 years and I wouldn't go anywhere else.

Rese L., Greece

I’ve been seeing Dr. Bracker for over a decade. I wouldn’t let anyone else touch my teeth.

Kelvin, Gates

Kathy is friendly and has good personality. Looking forward to have her to clean my teeth next time. She is a best dental hygienist. Dr. Bracker is a caring doctor!

Maria D., Rochester

Dr. Bracker is focused on what I need and what makes me feel better about my teeth or smile.

Karen M., Hilton

Very clean offices and waiting rooms. Would recommend Dr. Bracker to new patients, she's very caring with her patients.

Erick O., Rochester

It was my first visit and I was extremely pleased . The entire staff was friendly and helpful. Everything was explained so I knew what was happening at all times.

Sally C., Rochester

Thank you so much for seeing me when I called on Thursday! You could not have been more helpful! Everyone in the office was helpful and professional. Thank you again for getting me in as soon as possible that day!

Jim B., Gates, NY

Great Job!

Julē S., Rochester

Good people.

Jose L, Rochester, NY

The BEST dentist office in the area. No one can match their services and quality of time with their patients. Everyone is very kind. Thank you to one of the best dental hygienist, Cindy, for keeping my teeth shining.

Linda K, Rochester

Immaculate facility Friendly staff Clear communication about long and near-term treatment options and costs. Dr Bracker AND staff demonstrate concern for patient care and outcomes.

Linda K, Rochester

Immaculate facility Friendly staff Clear communication about long and near-term treatment options and costs. Dr Bracker AND staff demonstrate concern for patient care and outcomes.

Graham L., Hilton

Great staff, super friendly and professional!

Kris E. , Rochester

The team is great with my 5-year old!

Patrick m, Rochester

No one likes the dentist however I enjoy the staff all are cheerful and make the visit very comfortable. Yes I do like the dentist also nothing personal.


friendly staff

Bill L, Brighton

Quick and painless.

Greg R., Rochester

Kid friendly, nice decorations on ceilings.

Cindy B, N Chili

I enjoyed my first visit with this Dental office. Cindy was a pleasure to meet and was quick, yet thorough in cleaning my teeth. Dr. Bracker was also a pleasure to meet. She is very down to earth and approachable. I saw that with her interaction with her staff. Thank you for a great experience !!!

Marlene schlegel , Rochester

Great staff. Always friendly & knowledgeable

Nicole S, Rochester

I am more than happy with my experience here at Susan Brackers practice! I've been looking for a new dentist for quite some time now and I've finally found somewhere pleasing! Staff is wonderful, polite, caring, and communicative! Susan is very knowledgeable and thorough and takes care of her patients! When I was there I always felt like top priority! She makes sure her newly trained staff is right next to her as she teaches them one on one first hand. I highly recommend this establishment to everyone! Thank you!

Deborah F., Rochester

I’m so glad we switched to Dr Bracker! The entire staff is friendly and very caring. They take the time to listen and never rush you out the door to get the next appointment in. We don’t stress about going to the dentist anymore :)

Marisa W, Rochester

I had Cassie for my appointment. She was great and very kind. I haven’t been to the dentist in years and was so nervous and anxious and she really took that into consideration with my cleaning. She made me feel very comfortable during the whole appointment. Great experience! Thank you Cassie :)

Phil A, Rochester

Dr. Bracker has always fit me into her schedule on very short notice (I travel a LOT). She is always friendly, professional, and courteous. Her staff always makes me feel welcome. I would recommend her highly.

Office Location

  • Rochester
  • 1 Saredon Place Suite 100
  • Rochester, NY
  • 14606
  • Map & Directions
  • Call: or text us (585) 225-5600